Help
Frequently asked questions
Frequently asked questions
You can find answers to frequently asked questions here. If you cannot find any answer to your problem, please contact us. We will take care of your concern immediately.
Account
Are my documents protected after uploading?
We set great store on your data security. Communication via the super7+ platform occurs exclusively in encrypted form. Transmission of your documents also occurs exclusively in encrypted form and is saved on our servers in Malta.
How can I activate my account?
After registration, your account has to be activated. We sent you an e-mail with activation link for this purpose. Click the link and your account will be activated automatically.
How can I change my personal information?
You can change your personal information in the account settings. Log in for this purpose and click in the upper right-hand corner on your name. You can change the information under "My data". But bear in mind that changing your address will result in renewed verification. In the event of questions, please contact our support.
How can I close my account?
You can deactivate your account at any time. Log in for this purpose and select the sub-menu "Deactivation of your account" in the "Account" menu. If you have questions about this, please contact our support.
How can I verify my account?
In order to verify your account, we have to check your identity and place of residence. You can upload proof of identity and place of residence to us for this purpose. As proof of identity, we require an official document, such as the personal identification document, ID card or a copy of your passport.
As proof of the place of residence, we need a current utilities bill, issued to your name and address. This can for example be an electricity, water or gas bill. If you have questions about this, please contact our support.
How high are the fees for inactive accounts?
Super7+ charges an administrative fee of 5 euros a month from the beginning of the 13th month until it has reached a balance of 0 euros. Your account balance cannot become negative.
Is my personal data secure?
We set great store on your data security. Communication via the super7+ platform occurs exclusively in encrypted form. Transmission of your documents also occurs exclusively in encrypted form and is saved on our servers in Malta.
My account is blocked, what can I do?
There can be many reasons for your account being blocked. Please contact our support so we can check this.
What does closing my account cost?
Closing your account is possible free of charge at any time. Any available balance will of course be paid out in full.
Who has access to my data?
Only the authorised employees of Super7plus Ltd have access to your data. On request of the Maltese authorities, we have to grant the authorities access to selected data.
Why does my account have to be verified?
We are obliged by the Maltese authorities to know our gamblers. This is primarily to protect against abuse and as an effective method of preventing money-laundering. Verification is unnecessary up to an exemption limit of 2,000 euros. As soon as this has been reached or money has to be paid out, your identity has to be verified.
Why is a fee charged for an inactive account?
The administrative fee for inactive accounts is charged, since inactive customer accounts involve considerable organisational effort.
Why is my account blocked?
There can be several reasons for blocking. An account is frequently blocked after multiple incorrect login attempts. Or you may have blocked your account, because you no longer wish to gamble. The best course is to contact us, we would then be pleased to help you.
Why is my account inactive?
Your account has either never been confirmed or you have not logged in to Super7+ for 12 months. If you have questions about this, please contact our support.
Bonus system
Can bonus money be paid out?
Yes, of course. However, you must first transfer the balance or parts of it to your cash account. You can do this under the menu point "Deposits".
Can the balance on the bonus account also be used for stakes?
Yes, of course. However, you must first transfer the balance or parts of it to your cash account. You can do this under the menu point "Deposits".
How can I transfer bonus money to the real money account?
You can transfer your balance from the bonus account or parts of it to your cash account under the menu point "Deposits".
How does the bonus system work?
Answer pending
Deposits and withdrawals
A problem has come up with my deposit. What can I do?
Please contact our support immediately so that we can deal with the issue.
Can I specify a deposit limit?
Yes. You can specify a daily, weekly and monthly limit in your account under "Limits and restrictions". You can modify the limits downwards at any time (make them more restrictive). If you want to relax a limit, it will take seven days until this takes effect.
How can I deposit money into my account?
You can pay money in by credit card (Visa and MasterCard) or by Skrill, Neteller and Paysafe. You can find the payment methods available in your account area under "Deposit".
How can I have money on my bonus account paid out?
To enable you to have the balance on your bonus account paid out, you must first transfer it to your cash account. After this, you can dispose of it freely. If you have any questions, our support would be pleased to assist you.
How can I remove the deposit limit?
As soon as we have been able to check your identity and place of residence, the limit is automatically removed.
How can I use money from my bonus account for stakes?
You can transfer money from your bonus account to your cash account at any time and immediately use it for stakes or have it paid out to you.
How can I withdraw money from my account?
Withdrawals are made exclusively by transfer to your bank account.
How do I check the status of my withdrawal?
You can view the status of your withdrawal at any time in your account under the menu point "Withdrawals". As soon as your request has been processed, we will also send you an e-mail with a corresponding message.
How long does a withdrawal request take to process?
We process every request as fast as possible. Since we have committed ourselves to strict checks as part of our gambling licence, a payment request can take three to five days.
My payment has not been credited, what can I do?
Please contact our support immediately so that we can deal with the issue.
What do withdrawals cost?
Answer pending
Why can I not make any deposits with my credit card?
Not all credit card issuers permit participation in online gambling. Unfortunately, we have no influence over this. Please use a different credit card or select an alternative payment option.
Why can I only deposit 2,000 euros?
Before we have verified your identity and place of residence, there is a limit of 2,000 euros in total. This is a condition of our Maltese gambling licence and its main purpose is to prevent money-laundering.
Why do I have to have my account verified before the first withdrawal?
To prevent fraud, we are obliged by the Maltese authorities to check the identity of our gamblers before we may approve a payment. If you have questions about this, please contact our support. We would be pleased to assist you.
Gambling addiction
Can I deactivate my account temporarily?
Yes, you can arrange a temporary or permanent block of your account in your account settings under "Deactivation of your account". The block will take effect immediately and can only be reversed by our support. If you would like to reverse the block again, please contact our support. Please bear in mind that such a request can only be processed after a waiting period of seven days.
Can I limit my deposits?
Yes. You can specify a daily, weekly and monthly limit in your account under "Limits and restrictions". You can modify the limits downwards at any time (make them more restrictive). If you want to relax a limit, it will take seven days until this takes effect.
Can I limit my stakes?
Yes. You can specify a limit for your stake in your account under "Limits and restrictions". You can modify the limits downwards at any time (make them more restrictive). If you want to relax a limit, it will take seven days until this takes effect.
Do I have a gambling addiction?
A simple self-assessment can help you to answer this question. Read the questions below and consider which you would like to answer with yes:
1. Do you spend too much money or too much time gambling?
2. Have you gambled money intended for household bills?
3. Do you have sleep problems on account of your gambling problems?
4. Have you risked or lost a relationship on account of your gambling?
5. Have you risked or lost your house or workplace on account of your gambling?
6. Are you gambling to recover lost money?
7. Are you trying to conceal the scope of your gambling?
If you can answer more than one of these questions with yes, we recommend our page on responsible gambling to you.
1. Do you spend too much money or too much time gambling?
2. Have you gambled money intended for household bills?
3. Do you have sleep problems on account of your gambling problems?
4. Have you risked or lost a relationship on account of your gambling?
5. Have you risked or lost your house or workplace on account of your gambling?
6. Are you gambling to recover lost money?
7. Are you trying to conceal the scope of your gambling?
If you can answer more than one of these questions with yes, we recommend our page on responsible gambling to you.
How can my account be reactivated?
If you would like to unblock your account again, please contact our support. Please bear in mind that such a request can only be processed after a waiting period of seven days.
I am addicted to gambling. Where do I get help?
If you think you have a problem with gambling, we recommend our page on responsible gambling. You will find institutions there that can help you to get your gambling behaviour under control.
We likewise recommend you specify strict limits in your account or even temporarily or permanently deactivate your account.
We likewise recommend you specify strict limits in your account or even temporarily or permanently deactivate your account.
Gambling system
Am I free to select the matches?
Yes. You can put together your matches from the top European leagues yourself.
Can you win multiple times with one bet?
Yes! A bet consists of several series (possible combinations). Consequently, several winning series are also possible. You can find an example in our gambling instructions.
How are the winning ratios calculated?
Answer pending
How are the winnings calculated?
Answer pending
How can I reduce my stake?
You can reduce the basic stake for a completely filled-out betting slip down from 1 euro to 1 cent or any amount in between. Bear in mind, however, that the overall amount of your bet must be at least 1 euro (e.g. 100 series à 1 cent).
How can I submit a bet?
Go to the page 'Submit a bet' and fill out the betting slip. Seven fixtures must be selected and a bet placed on at least one final result for each. In addition, two bonus matches must be selected and a bet placed on the simple match outcome (win, draw or loss). The bet is then complete and can be submitted.
You can of course improve your chances of winning by betting on several possible outcomes per fixture.
How many bets can I place?
You can bet on as many results per fixture as you like. If more bets are placed, the chances of winning increase, but the stake also increases.
Is it possible to bet on several results?
You can now bet as many final results for each match as you like. You can find more information on this in our gambling instructions.
What are bonus matches?
We specify two bonus matches for every match day from which you are free to make a selection. Bets only need to be placed on win, loss or draw for the bonus matches. Of course, several bets can also be placed here, which increases the possible combinations (series).
What does "other result" mean?
Every result above 6:6 is rated as "other result". For example, if you expect a match outcome of 7:4, then select "other result". If the match then ends 7:3, you likewise have a hit.
What does a bet at Super7+ cost?
A bet at Super7+ costs one euro per series (possible combination). The series are automatically calculated while you are placing your bet. You have the option at any time to reduce the basic stake down from one euro to one cent or any amount in between. In this way, you can bet on several hundred or thousand possible combinations for a small stake. But please bear in mind that the possible winning is also reduced with a reduced basic stake.
What is a bet at Super7+?
A completely filled-out betting slip represents a bet at Super7+. That means, seven fixtures must be selected and a bet placed on at least one final result for each. In addition, two bonus matches must be selected and a bet placed on the simple match outcome (win, draw or loss). The bet is then complete and can be submitted.
You can of course improve your chances of winning by betting on several possible outcomes per fixture.
You can of course improve your chances of winning by betting on several possible outcomes per fixture.
What matches can I select?
You can put together the matches on which you would like to make bets from the top European leagues yourself. We prescribe a selection of matches for the two additional matches, from which you in turn can select your matches.
When do my bets count as won?
As soon as you have betted on three or more correct final results in a series (possible combination), you are one of the winners. If only two final results are correct, you need at least one correctly betted bonus match to achieve a win in the bonus levels. You can find more information on this in our gambling instructions or in the ratio overview.
Why am I not free to select the bonus matches?
We provide you with a selection of bonus matches for every match day from which you can choose. Our selection of the bonus matches ensures the match outcome remains as open as possible. This maintains the excitement!
Legal information
E-commerce guideline
Answer pending
General terms and conditions of business and gambling
The use of Super7+ is subject to our terms of business and gambling, which were approved by the Maltese authorities as part of the licensing procedure. You can find them here.
Licences
Super7+ has a class 3 gambling licence, issued by the Malta Gaming Authority. You can inspect our licence here.
Terms and conditions of use
The use of Super7+ is subject to our terms of business and gambling, which were approved by the Maltese authorities as part of the licensing procedure. You can find them here.
Login
How can I change my e-mail address?
The e-mail address serves as unambiguous identification and therefore cannot be changed. Should it nevertheless be necessary, please contact our support. We will find a solution.
How can I change my password?
You can change your password at any time in your account settings. If are logged in, you can find the option for changing your password in your account settings under "My data".
How can I log in?
You can log in with your e-mail address and password, which you provided during registration.
I have forgotten my password. What can I do?
Use the function "Forgotten password" on the login page. You can enter your e-mail address there and will immediately receive an e-mail with additional instructions. If you have difficulties restoring your password, please contact our support.
Registration
Can I register several times?
No, this is not possible. You can only register once as a customer at Super7+. As soon as you have successfully concluded your registration, your data is saved in our database and renewed registration is not permitted. Should you register with Super7+ using false information, Super7+ is entitled to close the additional Super7+ account. Please take our general terms and conditions of business (GTC) into account in this regard.
Can my personal data be changed after registration?
Your personal data cannot be changed after registration on security grounds. Since we have to check your identity from a turnover of 2,000 euros, and as a result verify your account, a renewed check would become necessary in the event of a change. Should you nevertheless want to change your data, for example, because your name has changed, contact our support.
Do I enter into a commitment by registering?
No. Your registration is not binding and you are not obliged to pay in money regularly or place a bet. However, you are bound by our general terms and conditions of business (GTC) by registering.
Do I have to pay immediately after registration?
No, you do not have to pay immediately after registration. Payments can be made to your account at any time.
How is my data protected?
Your data is transferred in encrypted form to our server in Malta and held in an officially registered data centre. The data can only be viewed by Super7+. Third parties have no access to them.
I am having problems registering, what can I do?
If problems occur during registration, please contact our support. We would be pleased to assist you.
I cannot register because my e-mail address is already being used. What can I do?
If your e-mail address is already being used, you already have an account at Super7+. In this case, use the function "Forget password". You will then immediately receive an e-mail with more instructions on resetting your password.
Where is my data saved?
Your data is saved on the servers of Super7+ in Malta and backed up regularly. Our servers are in an officially registered data centre and not accessible to third parties.
Why do I have to register?
To comply with the statutory provisions on online gambling, we have to check your identity and age to guarantee minors remain excluded from gambling.
Why is personal data required during registration?
To comply with the statutory provisions on online gambling, we have to check your identity and age to guarantee minors remain excluded from gambling.
Security
Does Super7+ use cookies?
We use cookies to make visiting our website attractive and facilitate the use of particular functions. If you access the contents of our website, we assume that you agree to the use of cookies and our data protection declaration.
How do I protect my account?
It is important that you choose a secure password and change it regularly. A secure password consists of at least eight characters. It should include letters, numbers and special characters. Differences in upper and lower case also make a decisive contribution to better protection.
Do not write down your access data and do not make it otherwise accessible to anyone else.
Is my data protected?
We set great store on your data security. Communication via the super7+ platform occurs exclusively in encrypted form. Transmission of your documents also occurs exclusively in encrypted form and is saved on our servers in Malta.
Only the authorised employees of Super7plus Ltd have access to your data. On request of the Maltese authorities, we have to grant the authorities access to selected data.
Our data protection guidelines
Our data protection guidelines are an integral part of our terms of business and gambling. You can find them here.
Protection of payments
All payments are handled directly by our payments partner. At no point do we have any access to sensitive data, such as credit card numbers, etc. Our payments partners have all been on the market for a lengthy period and possess the security mechanisms needed.
Registration
Register now and enjoy an unprecedented experience in sports betting!
Registration
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Balance: €
Welcome,
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Cash
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Bonus
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Super7-Coins
My personal data
Tell your friends
Recommend Super7 Plus to your friends and acquaintances and let them participate in the new gaming experience. We will reward you for every successful recommendation!
For every bet placed by one of your friends, we will credit 5% of the stake directly to your account. And the best thing about it: You really get this 5% on every bet they place, as long as your friends are actively playing at Super7 Plus!
Simply send your personal invitation link to your friends and acquaintances.
Your invitation link is:
https://www.super7.plus/win/
Limits & restrictions
Gambling can be addictive, play responsibly! Here you can set limits and restrictions to keep your deposits and stakes under control.
You can set a daily, weekly or monthly limit for your deposits. And/or set a limit for your daily bets. The limits become active immediately. If you want to loosen or cancel these again, you can only do so after a waiting period of 24 hours.
Deactivate my account
If you no longer want to play in the future or want to take a break from playing, you can deactivate your account.
Please note that your account can only be reactivated prematurely by our support. If you want to reactivate your account before your set deadline, contact our support. We will do the reactivation after a waiting period of 7 days.
If you click on "Deactivate Account" your account will be deactivated immediately and you will no longer be able to place bets or make deposits or withdrawals.
Placed bets
Date
Match day
Game end
Total stake
Win
Transaction history
Cash
Date
Type
Credited
Debited
Balance
Bonus
Date
Type
Credited
Debited
Balance
Bonus
Deposit
Please choose your deposit method:
Transfer from bonus account
Withdrawal
Please note that only transfer to your bank account is available for payment. The bank account must be in your name. If you have any questions, do not hesitate to contact our support.
Bank account ()